Top Travel Manager Priorities For The Next 5 Years
The GBTA Foundation did a recent study analyzing the current corporate travel landscape with a focus on how Travel Management Companies (TMCs) are adapting in today’s changing world. TMCs serve companies and business travelers every day so it’s important that companies match with the right TMC to fit their needs. To get an accurate view of what Travel Managers want in a TMC, the GBTA Foundation surveyed Travel Managers on the top three areas where they want their TMC to improve.
For the next five years, Travel Managers ranked data analysis/performance measurement/reporting as their top priority. ATG offers extensive reporting through our cloud-based data management platform in order to provide a clear, concise, and comprehensive view of travel spend. This is key to knowing where your travel program stands and what opportunities there are for future cost-savings. At ATG, we are committed to technological advancement in reporting and data analysis. Our proprietary technologies allow clients to view and analyze their travel spend in a myriad of ways. This also ties into the second highest priority, cost savings achieved.
Travel Managers ranked improving traveler experience/satisfaction as the third highest priority. Every Travel Manager wants to know that their business travelers are being well-taken care of on a daily basis, no matter where they are in the world. With ATG’s expansive global network, we are always able to support travelers needs no matter the hour or location. Our Customer Care Command Center is a ‘no time zone / no borders’ operation. This means that your travelers will be well-served at all hours of the day, all year round.
Safety/security/duty of care was ranked as the fourth highest priority for the next five years. ATG’s Duty of Care program is something that we are very proud of. Our Duty of Care program was implemented in May of 2001 and we have worked tirelessly since then to be able to provide the best service to business travelers every day. We are constantly monitoring the itineraries of travelers to ensure that they are always supported and can be reached in the event of an emergency. ATG has four ways to track travelers and manage travel disruptions with a customized outreach program during crisis situations.
It’s safe to say that ATG already meets many of the top priorities in this study. Where does your TMC stand?